Knowledge Aware Engineering – Auros Knowledge Management System


Knowledge Aware is a fundamentally new approach to managing technical knowledge. This knowledge management system replaces the traditional, passive ‘reference shelf’ model with an integrated, active knowledge system that directly influences technical decision-making and analysis. Knowledge Aware can help your organization:  

  • Eliminates Recurring Mistakes: The application of past knowledge can be used to help improve an outcome, or prevent repeated mistakes.
  • Preserves and Shares Knowledge: The process to capture, and share knowledge across individuals, languages and time is efficient, effective, visible and continuous.
  • Improves Engineering Efficiency: Both Product Development and Manufacturing engineering cycle times can be reduced, increasing productivity (through faster and/or fewer design cycles).
  • Reduces Undesirable Engineering Variation: Reduced costly variation across people, projects, geography, and time for both products and processes.
  • Reduces the Enterprise IT Footprint: Existing engineering tools and systems can be unified, which significantly reduces the net IT footprint.

Knowledge-management Engineers that use the Knowledge Aware knowledge management system, do not sift through document repositories and databases in hopes of finding something useful. Instead, essential learnings and technical memory are provisioned [1] directly into existing work-flows, giving engineers exactly what they need, when and where they need it, to make qualified and robust decisions.

The free flow of complete and relevant know-how into existing processes establishes certainty in knowledge re-use, continuous product and process validation, verification, and evaluation, and a closed-loop enterprise learning and knowledge sharing.

Promoting continuous in-context knowledge provision and influence makes your company’s existing work-flows knowledge ‘aware’– hence the name Knowledge Aware.



How the Auros Knowledge Management System, Knowledge Aware, Works

Instead of using documents as a vehicle for conveying knowledge, Knowledge Aware uses purpose-built encapsulations of active knowledge: Knowledge Packets. These Knowledge Packets are granular units of know-how that are automatically provisioned into work flows. The process of knowledge provision involves calculating what specific know-how is needed for a particular task or decision, and then pushing the knowledge into the technical workflow in an automatic, low-effort, integrated way. Importantly, provisioning does not require the end-user to perform a search of any kind.

To learn more about the technology behind Knowledge Aware Engineering, watch the videos below, or download the Glossary of Key Terms.


Download Glossary


1. About Knowledge Aware Engineering    2. What are Knowledge Packets?    3. Understanding Assessment Controls


Knowledge Aware has two component cycles, Continuous Knowledge Capture and Continuous Verification.

  • Continuous Knowledge Capture – Self-regulating communities who share work, process or technical know-how, create and share knowledge packets with each other and with other communities on an ongoing basis[2].
  • Continuous Verification – Assessment controls are how knowledge packets are provisioned to users within their natural work-flows, where they are used for efficient and continuous verification, problem solving, and reporting.

Communities of Practice (CoPs)

Auros engages the workforce through a concept called ‘Community of Practices’ (CoP). CoP’s leverage and align with the naturally occurring ‘communities’ that exist in your company. Each CoP is comprised of people with shared work experiences and areas of expertise, for example ‘product design’, ‘manufacturing’, ‘process x’,— any kind of knowledge. Within Auros, ‘CoPs’ provide the framework for bottom-up, organic knowledge management.


Knowledge Packets (K-PACs)

The ‘Knowledge Packet’ (K-PAC) is the fundamental unit of knowledge in Auros. It is important to emphasize that the K-PAC concept is purpose built for representing knowledge and is fundamentally different from a ‘document’. Like atomic elements, K-PACs in Auros combine and recombine, and are pushed out in a complete set of relevant, accurate knowledge to users in context. Knowledge Packets are delivered and evaluated as impactful decision support within everyday workflows, driving continuous improvement within all phases of engineering.


The Auros ‘Knowledge Aware Engineering’ process has two mutually dependent sub-processes: ‘Acquisition’ and ‘Re-Use’. In the ‘Acquisition’ phase, users are engaged in the process bottom-up, organic knowledge capture. Auros CoPs and K-PACs are fundamental innovations that support this process.



The Auros ‘Knowledge Aware’ process has two mutually dependent sub-processes: ‘Acquisition’ and ‘Re-Use’. In the ‘Re-Use’ phase, knowledge is delivered to users without having to leaving their natural workflow. Knowledge re-use drives better behaviors and better results. Auros Assessment Controls’ and ‘Issues Mgt’ integrate into natural workflows new and fundamental capabilities which enable unprecedented levels of knowledge re-use.

Assessment Control

The Auros ‘Assessment Control’ provides a rich set of features that process, apply, and evaluate K-PACs within a given workflow. By evaluating/applying K-PACs from within your company’s natural workflows, processes become robust, consistent, and efficient across organizational divisions, time, and/or geography.


Issues Management

The Auros Issue Management system provides efficient and flexible problem solving tools. Importantly, Auros Issue Mgt is integrated into the Assessment Control process allowing problems to be resolved in the context where they are encountered. Issues Mgt can track simple ‘tasks’ or full problem solving techniques like ‘8-Ds’ (and everything in between).

Auros Issue Management also has advanced feature sets. For example, with Auros Issue Mgt Proximity Search’, recurring issue are automatically identified, providing a basis for continuous improvement and closed loop learning.

Knowledge Aware is not a distant point on the horizon. Enabling technologies like the knowledge packet and assessment control are commercially available now. Early adopters have demonstrated and measured enterprise-wide success. Their measured success includes multi-year patterns of increasing levels of demand-driven adoption of Knowledge Aware and organic style growth[4] of technical memory. Leaders in Knowledge Aware have matured their deployments into global capabilities that improve all phases of engineering.



The Knowledge Aware ‘Virtuous Cycle’ and the Learning Organization


The virtuous cycle of Knowledge Aware is like a flywheel. Apply some energy to start the wheel in motion. Gather knowledge into packets and apply it into the work-flow. As technical memory is used and reused, it becomes more visible and the workforce becomes engaged. More energy is imparted to the flywheel, accelerating production of additional technical memory and reuse visibility.


When a critical mass of visible reuse is reached, the flywheel produces more energy than it consumes, becoming a self-sustaining ‘virtuous cycle’. By internalizing the value-generating process that fuels the growth of technical memory, an organization transforms into a learning organization. [3]




Next Steps

As technical processes become ever more model-based, the need for a knowledge management system, like Knowledge Aware, will intensify. These emerging model-based technical processes will rely upon real-time knowledge provisions to perform their function (e.g. ‘Smart CAD’).  Establishing proficiency in Knowledge Aware Engineering today may be the most important strategy for achieving success tomorrow. If you’re interested in learning more about Knowledge Aware, click on the any of the resources below. Our support team can also be reached directly at



Download the Beginner’s Guide to Knowledge Aware Engineering    Check out the “Five Signs You Need
Knowledge Aware Engineering”
   Request a Demo on
Knowledge Aware Engineering




[1] In the same way that funding or budget is allocated to a given project to meet the project’s specific funding needs, knowledge can be allocated to a project to meet the project’s specific knowledge requirements.

[2] The knowledge packet based process for knowledge capture replaces existing document based strategies while reducing the aggragate cost of knowledge capture.

[3] “A learning organization is an organization skilled at creating, acquiring, and transferring knowledge, and at modifying its behavior to reflect new knowledge and insights.” – David A. Garvin, HBR.

[4] The hallmark of organic style growth is a continuous and smooth curve of increasing (over time) levels of activity, increasing number of users, and increasing number of knowledge packets. ‘Growth’ is organic in the sense that it is occurring naturally through bottom-up demand and not through top-down edicts which generally result in discontinuous or negative growth curves.