The New Organizational Knowledge Requirement in ISO 9001:2015

What does the new organizational knowledge requirement within ISO 9001:2015 mean for organizations?

The new organizational knowledge requirement within ISO 9001:2015 requires organizations to take active steps to effectively capture and preserve organizational knowledge. For many organizations, the new requirement will be transforming the way knowledge is captured, shared, and used across their enterprise.

Here are some of the guidelines organizations will be implementing to meet the requirement:

• Organizational knowledge must be captured and maintained.
• Organizational knowledge must be communicated and made available.
• The amount of organizational knowledge must be re-assessed.
• Informed decisions must be demonstrated by keeping organizational knowledge current.
• The current knowledge management strategy must be improved.

This requirement is directed to help organizations capture the necessary knowledge, so that they can respond to their rapidly changing business environment, and to make more informed decisions across the enterprise. By following the new requirement, organizations may develop more effective processes, and a conformity of their products and services.

What should an organization look for a knowledge management strategy or knowledge management technology?

Organizations that are looking to improve their current knowledge management strategy with new technology should be specific in the capabilities offered in that strategy. In order to meet the requirements of 9001:2015, organizations should consider a knowledge management strategy or technology that has the following capabilities:

• Organizational knowledge can be efficiently and effectively captured, shared, and reused across languages, teams, and time.
• Captured knowledge can be validated and assessed at anytime.
• Knowledge must be provisioned within the flow-of-work to help make informed decisions.

From Knowledge Aware, users were able to find tremendous results, such as:

• Eliminate recurring mistakes: The application of past knowledge can be used to help improve an outcome, or prevent repeated mistakes.
• Preservation and sharing of knowledge: Capturing and sharing knowledge across teams, languages and time is efficient, effective, visible and continuous.
• Improvement in engineering efficiency: Both Product Development and Manufacturing engineering cycle times can be reduced, increasing productivity.
• Reduction in undesirable variation: Reduced costly variation across people, projects, geography, and time for both products and processes.
• Reduction in the enterprise IT footprint: Existing tools and systems can be unified, which significantly reduces the net IT footprint.

With over 36,000 active global users, Auros is delivering knowledge in the flow-of-work for major corporations in the automotive, aerospace & defense, consumer products, heavy manufacturing, and high-tech / electronics industries.

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Our customers have adopted the Auros software to help with several of their major industry challenges, including: warranty issues, maintaining consistent quality, workforce efficiency, retiring workforce, loss of intellectual capital, and training new hires. To learn how your organization can benefit from Auros like they did, schedule a complimentary demo of the Auros system.

From a demo, you will be able to gain a full understanding of the Auros software and its benefits, learn about the approach our software embodies, and how it can be implemented across multiple disciplines.